Frequently Asked Questions

Can I resell videos ordered from your Service?

Unfortunately no. We provide you with a non-assignable (non-transferable) license which means no resell rights and personal use only. This also forbids using our Service as an agent with reselling purposes.

Is it possible to use my own audio track in your video template?

Yes and no. Depends on a template, as some templates animations match specific audio tracks. Please contact us before placing your order with a template number to find out if it’s possible to use your own audio track.

I found a video template on the internet (I have a template on my hard drive) and want you to use it for my video. Can you do it?

Sure, why not. If the template is free just email us the link where we can download it. If it’s a paid template, send us the URL. We will have to buy it and charge you the price of the template plus the price of the video. If you have that template on your hard drive, archive it into zip file and send it to us through our contact form.

Why there is no email or phone number anywhere on your website?

Well, we don’t list our email because we don’t want spammers’ robots scan our website, collect our email and start sending us junk. Use our contact us form, we will reply to you and you will see our email in the “from” field.

Regarding phone number. All related questions are much better handled through our company’s support tickets system.

However if you have a question that can’t be resolved through email, send us a message with your phone number and someone from our office will call you right away.

I need a video in a different format. Can you do it?

Yes, when sending us data for your video, just specify in a “comments” section what format, bitrate, resolution etc. you need.

Can you create a completely custom video?

We don’t offer such service at the moment. We will let everyone know when we do.

I received my video but I would like to change something. Will you do it?

One change is allowed at no charge. For extra changes you will have to order same video again as video editing is a very tedious process and we do it on a very thin margin to provide you with the best service possible.

What does it mean “*price includes license fee”?

Original templates are not created by us. License fee is something that we pay to template creator/license holder every time you order a template (sometimes up to a 50% of the order price). After you receive your final video you are free to use it in any way you want (personal or commercial purposes).

I would like to submit and use my logo image. How big should it be?

First of all, your logo image should be in either .psd format with no background or background on a separate layer, or in .png format with transparent background. The image should be at least 400px wide as all of our videos are at least 1280x720px.

Do you provide refunds?

We provide video production service where time of our technicians can not be returned. Videos delivered to you can not be returned back to us as well (You would still have a copy). Thus we do not provide refunds.

Your video will be exactly the same as in the demo template. So, please, make your decision before placing your order.

Why do I need an account with OrderYourVideo?

When submitting your order you have an option to create your personal account at OrderYourVideo. It is an optional feature and intended to help you to trig up your OYV records.

Why creating user account with OrderYourVideo:

  1. to see the status of your current order and history of all previous orders with details and download links;
  2. to securely save billing & payment data (which is of course totally optional) for future one-click ordering;
  3. to have a possibility of creating and managing wishlists with favorite templates and order them at a later time.

You can also create your account without ordering any video template. All the following orders will be listed in your account eventually.

What payment methods do you accept?
  • All major credit cards
  • Paypal
  • Skrill
I don't feel comfortable leaving my billing information in my user account..
We don’t keep your main billing information. It is saved with our reliable payment processors: PayPal and Stripe. Please read our Privacy policy to learn more.
What are the technical parameters for videos?

Format / Codec: H.264
File extension: .mp4

Video settings HD (1280×720): NTSC, 30fps, progressive
Video bitrate: VBR, 2 Pass, Target 6 Mbps, Max 9 Mbps

Video settings full HD (1980×1080): NTSC, 30fps, progressive
Video bitrate: VBR, 2 Pass, Target 8 Mbps, Max 12 Mbps

Audio settings: AAC, 320 kbps, 48 kHz, Stereo

These parameters are ideal for uploading our videos to video sharing websites such as or or using in online or business presentations. If you need different video file settings, please specify it in the “comments” section when submitting your “video data” form.

What is turnaround time?

Depends on the load it can be anywhere from 1 to 5 business days. Usually we finish all orders within 3 days.

What should be a minimum resolution for photos and videos to be used in your templates?

The minimum width or height of your images or videos should be at least 400px – 500px. Ideally, the bigger the resolution the better looking produced video you will get as a result.

I ordered a video in 720p resolution. Can I upgrade it to 1080p?

Sure thing. For a small fee we will re-render it in full HD 1080p resolution. Just go to the following link to order your upgrade: